Last Updated: October 6, 2026
At LakshmiGems, we carefully inspect and prepare our products before dispatch to ensure that you receive your order in proper condition. Please read the following policy carefully before placing your order.
Returns
Customers may request a return for an eligible product by contacting LakshmiGems within the applicable return period after delivery. The product should be unused, in its original condition, and accompanied by the original packaging and order details where applicable.
Customized, personalized, engraved, or specially made products may not be eligible for return unless the product is defective, damaged, or materially different from what was ordered.
100% Refund Policy
LakshmiGems provides a 100% refund for eligible returns approved under this policy.
Once the returned product has been received and inspected, the refund will be processed for the full amount paid for the eligible product, subject to verification and applicable law.
Refunds may be issued through the original payment method or another appropriate method, depending on the payment provider and circumstances of the order.
Gemstone and Jewellery Variations
As gemstones and jewellery can have natural or manufacturing variations, the actual product may differ slightly from photographs displayed on our website.
Differences in color, pattern, texture, inclusions, clarity, or appearance that are consistent with the product’s listed description may not qualify as a defect.
Customized Products
Customized, personalized, engraved, or specially made products are generally non-returnable and non-refundable unless they are received damaged, defective, or materially different from the agreed specifications.
Customers should carefully verify all customization details, including size, design, gemstone selection, and other specifications, before placing the order.
Damaged Products
If your order arrives damaged, please contact LakshmiGems as soon as possible after delivery.
To help us investigate the issue, you may be asked to provide your order number along with clear photographs or videos of the product, packaging, and shipping label.
If the damage is verified, LakshmiGems may provide a replacement or 100% refund, as appropriate.
Incorrect or Defective Products
If you receive a product that is materially different from the product you ordered or believe that the product has a manufacturing defect, please contact us promptly.
After verification, LakshmiGems may provide a replacement or 100% refund for the affected product.
Order Cancellation
An order may be cancelled before it has been processed or shipped, where cancellation is operationally possible.
Once an order has been processed, customized, or shipped, cancellation may no longer be possible. If an order has already been shipped, the applicable return procedure may need to be followed.
Incorrect Shipping Information
Customers are responsible for providing accurate delivery information, including their name, phone number, email address, complete shipping address, and PIN/ZIP code.
LakshmiGems will not be responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
Failed or Duplicate Payments
If your payment is unsuccessful but your account has been debited, please contact us with the transaction details.
We will verify the payment with the relevant payment provider and process the appropriate refund if the payment was not successfully associated with an order.
If you are charged more than once for the same order, we will investigate the transaction and issue a refund for any confirmed duplicate payment.
Unauthorized Returns
Customers should not send any product back to LakshmiGems without first contacting our support team and receiving return instructions.
Unauthorized shipments may not be accepted or processed.
Refund Processing
Once a return or refund has been approved, LakshmiGems will initiate the refund through the applicable payment method.
The time taken for the refunded amount to appear in the customer’s account may depend on the payment gateway, bank, card issuer, or other payment provider.
Applicable Consumer Rights
This policy does not limit any consumer rights or remedies that cannot legally be excluded under applicable law.
Where applicable law requires a refund, replacement, repair, cancellation, or another remedy, the relevant legal requirement will apply.
Policy Updates
LakshmiGems may update this Return & Refund Policy from time to time to reflect changes to our products, services, business practices, or applicable requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
Contact Us
If you have any questions regarding our Return & Refund Policy or an issue with your order, please contact us using the details below:
Website: LakshmiGems
Email: Lakshminarayangems@gmail.com
Phone: 8178764501
Address: F 621, LGF, Lado Sarai, Near Anita Choudhary House, New Delhi – 110030
When contacting us regarding an order, please include your order number so that we can assist you more efficiently.
Important
By placing an order through LakshmiGems, you acknowledge that you have read and understood this Return & Refund Policy and agree to the terms stated above.