At LakshmiGems, we carefully inspect and prepare our products before dispatch to ensure that you receive your order in proper condition. Please read the following policy carefully before placing your order.
- No Returns or Exchanges
All purchases made through LakshmiGems are considered final sale. We do not accept returns or exchanges once an order has been delivered. Customers are therefore requested to carefully review the product details, specifications, size, quantity, and other information before completing their purchase.
- No Refunds
LakshmiGems does not offer refunds for completed purchases. Refund requests due to a change of mind, personal preference, incorrect selection, or simply no longer requiring the product will not be accepted, except where a refund is required by applicable law.
- Gemstone and Jewellery Variations
As gemstones and jewellery can have natural or manufacturing variations, the actual product may differ slightly from the photographs displayed on our website. Differences in color, pattern, texture, inclusions, clarity, or appearance do not qualify for a return or refund when the product matches its listed description.
- Customized Products
Customized, personalized, engraved, or specially made products are strictly non-returnable and non-refundable. Customers should carefully verify all customization details, including size, design, gemstone selection, and other specifications, before placing the order.
- Damaged Products
If your order arrives damaged, please contact LakshmiGems as soon as possible after delivery. To help us investigate the issue, you may be asked to provide your order number along with clear photographs or videos of the product, packaging, and shipping label.
- Incorrect or Defective Products
If you receive a product that is materially different from the product you ordered or believe that the product has a manufacturing defect, please contact us promptly. We will review the information provided and determine whether an appropriate resolution is available. Any resolution will be subject to verification and applicable law.
- Order Cancellation
An order may only be cancelled before it has been processed or shipped, where cancellation is operationally possible. Once an order has been processed, customized, or shipped, cancellation may no longer be possible. After delivery, the order cannot be cancelled or returned.
- Incorrect Shipping Information
Customers are responsible for providing accurate delivery information, including their name, phone number, email address, complete shipping address, and PIN/ZIP code. LakshmiGems will not be responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
- Failed or Duplicate Payments
If your payment is unsuccessful but your account has been debited, please contact us with the transaction details. We will verify the payment with the relevant payment provider. Similarly, if you are charged more than once for the same order, we will investigate the transaction and take appropriate action if a duplicate payment is confirmed.
- Unauthorized Returns
Customers should not send any product back to LakshmiGems without first contacting our support team and receiving return instructions. Unauthorized shipments may not be accepted or processed.
- Applicable Consumer Rights
This policy does not limit any consumer rights or remedies that cannot legally be excluded under applicable law. Where applicable law requires a refund, replacement, repair, cancellation, or another remedy, the relevant legal requirement will apply.
- Policy Updates
LakshmiGems may update this Return & Refund Policy from time to time to reflect changes to our products, services, business practices, or applicable requirements. Any updated version will be published on this page with a revised “Last Updated” date.
- Contact Us
If you have any questions regarding our Return & Refund Policy or an issue with your order, please contact us using the details below:
Website: LakshmiGems
Email: [Customer Support Email]
Phone: [Phone Number]
Address: [Business Address]
When contacting us regarding an order, please include your order number so that we can assist you more efficiently.
Important: By placing an order through LakshmiGems, you acknowledge that you have read and understood this Return & Refund Policy and agree to the terms stated above.